The proposed job losses are expected to affect roles at the company’s head office on Farringdon Road in London and within support functions. Royal Mail currently employs around 131,000 people.
The company said the cuts would be subject to consultation and are expected to be achieved through natural attrition and a voluntary redundancy programme, with no compulsory redundancies planned.
Royal Mail also confirmed that there would be no reductions in frontline operational roles, including posties and drivers involved in delivery and processing.
The company said it was undergoing a “significant transformation” as it implements universal service reform and responds to changes in the postal market, where letter volumes have fallen sharply while demand for parcels has increased.
Royal Mail chief executive Alistair Cochrane said the proposed changes would help reduce costs, simplify processes and allow the company to invest further in its services.
He added that the company would work closely with trade unions and treat affected employees fairly and respectfully throughout the process.
The announcement comes as regulator Ofcom investigates Royal Mail over its failure to meet key delivery targets during the past year.
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